Delivery & dispatch

Dispatch

Orders placed on or before 17th November will be posted on 20th November.

Orders placed on or after 18th November will be posted 2-4 working days after receiving your order. Your letters are hand made to order, so it takes the Elves a little time to get them on their way.

Last orders

Our last order date is currently 20th December 2026.

This may well be brought forward without prior notice, so please place your order early to avoid disappointment.

Discreet packaging

Your order will arrive in a plain outer envelope, addressed to the adult named at checkout - we recommend not including your child’s name on the outer envelope, to keep the surprise intact!

Once the plain outer envelope arrives, inside, you’ll find the magical red North Pole postmarked envelope(s) with your child’s name beautifully printed and their letter safely sealed inside.

If your chosen letter includes a wax seal (Classic, Original, Luxury, or Deluxe), this will be inside the red envelope. (The wax seal is on the letter, not the envelope).

If you’ve ordered the Deluxe Letter, the Nice List Pin will also be enclosed.

This allows you to give it to your little one when the time feels right.